At Luxelook.ae, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our cosmetic products. This policy is written in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

Information We Collect

When you use our website, we may collect personal information such as your name, email address, phone number, billing and shipping address, and account login details. This information is necessary to process orders, manage your account, and provide customer support. Payment information is collected only to complete transactions and is securely handled by authorized third-party payment service providers. We may also collect non-personal information such as your IP address, browser type, device information, and website usage data to help us understand how visitors interact with our website.

How We Use Your Information

The personal data we collect is used to process and deliver your cosmetic product orders, manage your account, and communicate with you regarding purchases, updates, or inquiries. We may also use your information to improve our website functionality, enhance customer experience, and send promotional messages if you have provided consent. Additionally, your data may be used to comply with legal obligations under UAE laws and regulations.

Legal Basis for Processing Personal Data

We process personal data in accordance with the UAE Personal Data Protection Law. This processing is carried out based on your consent, the necessity to perform a contract such as fulfilling an order, compliance with legal requirements, or our legitimate business interests, provided that these interests do not override your rights and freedoms.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve performance, personalize user experience, and analyze website traffic. Cookies allow us to remember your preferences and understand how visitors use our website. You can manage or disable cookies through your browser settings; however, doing so may affect the functionality of certain features on the website.

Sharing and Disclosure of Information

We do not sell, rent, or trade your personal data. Your information may be shared only with trusted third parties such as payment processors, shipping and logistics partners, website hosting providers, and technical service providers who assist us in operating our business. Personal data may also be disclosed to government or regulatory authorities if required by law in the UAE.

Data Storage and Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss. This includes the use of secure servers, encryption technologies, and restricted access controls. Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to meet legal and regulatory requirements in the UAE.

International Data Transfers

In some cases, personal data may be transferred or stored outside the UAE. When such transfers occur, we ensure that appropriate safeguards are in place and that the transfer complies with the requirements of UAE data protection laws to maintain the security and confidentiality of your informatio

Your Rights

Under UAE law, you have the right to request access to your personal data, ask for corrections to inaccurate or incomplete information, and request the deletion of your data where legally permissible. You may also withdraw consent for marketing communications or object to certain types of data processing. Requests related to your rights can be made by contacting us using the details provided in this policy.

Marketing Communications

We will send you marketing emails or promotional messages only if you have given your consent. These communications may include updates about new cosmetic products, special offers, or promotions. You may unsubscribe from marketing communications at any time by using the unsubscribe link provided in our messages or by contacting us directly.

Children’s Privacy

Our website and cosmetic products are intended for adults only. We do not knowingly collect or process personal data from individuals under the age of 18. If we become aware that personal data of a minor has been collected, we will take immediate steps to delete such information.

Third-Party Websites

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of these external websites. We recommend reviewing the privacy policies of any third-party sites before providing your personal data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality. Any updates will be posted on this page along with a revised effective date. Continued use of our website after changes are made indicates your acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may contact us via email or at our registered business address in the United Arab Emirates. We will make every effort to respond promptly and address your concerns in accordance with applicable laws.