Welcome to Luxelook.ae. These Terms and Conditions govern your access to and use of our website, mobile platforms, and related services (collectively referred to as the “Platform”). By accessing or using the Platform, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.

Use of the Platform

The Platform is provided for your personal, non-commercial use only. You may not use the Platform for any business, resale, or commercial activity without prior written permission from us. To place an order through the Platform, you must be at least sixteen (16) years of age. However, we reserve the right to accept orders only from individuals aged eighteen (18) years or older. We may amend, suspend, or discontinue any part of the Platform at any time without prior notice, and we shall not be liable for any such changes. If you do not agree with any modification to these Terms and Conditions, you must stop using the Platform immediately.

User Information and Content

You agree that all information you provide on the Platform, including personal details, is accurate, current, and complete. You are responsible for keeping your information updated. Any content, feedback, suggestions, or materials you submit through the Platform shall be considered non-confidential and may be used by [Your Brand Name] without restriction. You confirm that any content you submit does not infringe on the rights of third parties and does not contain unlawful, offensive, misleading, or inappropriate material. We reserve the right to restrict or terminate access to the Platform if we determine that a user has violated these Terms.

Links to Other Websites

The Platform may contain links to third-party websites or services that are not operated or controlled by [Your Brand Name]. Accessing such links is at your own risk. We are not responsible for the content, policies, or practices of any third-party websites and accept no liability for any loss or damage arising from their use.

Account Registration and Security

When you create an account on the Platform, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. You agree not to impersonate another person or use false information. If your personal details change, you must update your account information promptly. We reserve the right to suspend or terminate accounts that violate these Terms or compromise the security of the Platform.

Product Information

We make reasonable efforts to ensure that all product descriptions, images, and details displayed on the Platform are accurate. However, product colors, textures, or appearances may vary depending on your device or screen settings, and we cannot guarantee that images reflect the exact appearance of the product. Products are subject to availability and items added to your cart are not reserved until an order is confirmed. If a product becomes unavailable after you place an order, we will notify you and issue a refund for the affected item.

Pricing and Promotions

All prices displayed on the Platform are shown in UAE Dirhams (AED) and exclude applicable Value Added Tax (VAT) unless stated otherwise. Promotional offers, discount codes, or coupons are subject to specific terms, are non-transferable, and may not be combined with other offers unless expressly permitted. We reserve the right to cancel orders where pricing errors or promotional misuse is identified.

Order Process

An order is placed once you complete the checkout process and receive an order confirmation from us. This confirmation does not constitute acceptance of your order. Acceptance occurs when we dispatch the product and send you a dispatch confirmation. We reserve the right to refuse or cancel any order due to stock unavailability, payment authorization issues, errors in product information, delivery restrictions, or failure to meet eligibility requirements.

Delivery

You are responsible for providing accurate and complete delivery information. We are not liable for delivery delays or failures resulting from incorrect address details. Delivery times provided are estimates and may be affected by factors beyond our control, including logistical delays or high demand periods. Some deliveries may require a signature upon receipt.

Cancellations

You may request to cancel an order before it has been dispatched by contacting our customer support team. If the cancellation is approved and payment has been processed, a refund will be issued to the original payment method. Once an order has been dispatched, cancellation may no longer be possible.

Returns, Faulty or Damaged Products

We take great care to ensure that products are delivered in excellent condition. If you receive an incorrect, damaged, or defective item, you must notify us within a reasonable timeframe after delivery. Subject to inspection and verification, we may offer a replacement, refund, or alternative resolution in accordance with our Returns Policy.

Returns Policy

If you are not satisfied with your purchase, you may request a return within the timeframe specified on our Returns Policy page, provided the product is unused, unopened, sealed, and in resalable condition. Refunds will be processed after the returned item has been inspected and approved.

Limitation of Liability

The Platform and all content are provided on an “as is” and “as available” basis. We make no warranties regarding uninterrupted access, accuracy, or reliability. To the fullest extent permitted by law, [Your Brand Name] shall not be liable for any indirect, incidental, or consequential losses arising from your use of the Platform or products purchased through it.

Force Majeure

We shall not be liable for failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, supply disruptions, technical failures, or governmental actions.

Changes to These Terms

We may update these Terms and Conditions at any time. Continued use of the Platform following any updates constitutes acceptance of the revised Terms. If you do not agree with the updated Terms, you should discontinue use of the Platform.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the UAE.

Electronic Communication

By using the Platform, you agree that communications between you and us may be conducted electronically. Electronic notices, emails, and website postings shall satisfy any legal requirement for written communication.